Refund policy

Scope of this policy

This policy applies to professional engagements described on this site — subsidiary consolidation audits, elimination reviews, readiness assessments, and component coordination. It does not cover product sales, software subscriptions, or physical goods; we do not sell those.

Deposits and retainers

A retainer (typically 30% of the quoted fee) reserves the engagement slot and covers initial planning. Retainers are credited against final invoices.

Full refund eligibility

A full refund of an unused retainer is available if we cancel the engagement for reasons within our control (for example, inability to staff the agreed window) and no substantive planning work has been delivered.

Partial refunds

If you cancel more than 14 days before the agreed fieldwork start, we refund the retainer minus documented planning time already incurred (scoping memo, draft group instructions, preliminary entity map review), billed at the agreed day rate.

Cancellations within 14 days of fieldwork start may forfeit the retainer when we have declined other work to hold the calendar. Completed milestones already invoiced are non-refundable.

Non-refundable items

• Fees for fieldwork days already performed
• Third-party costs agreed in writing (travel to subsidiaries, translation of component packs) once incurred
• Final opinions or findings letters once issued

Rescheduling

One reschedule with at least 10 business days’ notice is usually accommodated without additional fee if capacity exists. Shorter notice or repeated moves may incur a rescheduling charge reflecting staff reallocation.

No-shows and delayed packs

If client materials required for fieldwork are not provided within the timetable in the engagement letter, we may pause the engagement and invoice for idle reserved days, or convert unused time into a readiness memo. Unused future days may be refunded or credited by written agreement.

Work already started

Once elimination testing or component pack review has begun, fees for completed sections remain payable. Remaining unused scope may be reduced by change order with a corresponding fee adjustment.

Refund method and timing

Approved refunds are returned to the original payment method within 14 business days of written approval. Contact hello@seamlessapiconnectors.digital or +886223312739 with the engagement reference.

Exceptions

Statutory cooling-off rights under Taiwan law, where applicable to consumers, are not limited by this policy. Business engagements proceed under the signed engagement letter, which prevails if it states different commercial terms.